Contact support

Send us a message from inside the app. We usually reply within 24 hours.

1. In Askly, select Support in the menu. The Contact us page opens.

2. Pick the topic that fits, then the issue that describes it best.

3. Under Describe your issue, tell us what happened and what you expected.

4. Add the Survey or page URL and a Screenshot or PDF if you can. They help us fix it faster.

5. If your store is password-protected, add the Storefront password so we can see the survey.

6. Select Send request.

Pick a topic, describe the problem, and add the page where you saw it.

We reply to the address under Your email, usually within 24 hours.

Survey not showing? Try these quick checks first.