> For the complete documentation index, see [llms.txt](https://docs.globo.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.globo.io/askly-customer-surveys/help/contact.md).

# Contact support

Send us a message from inside the app. We usually reply within 24 hours.

1. In Askly, select **Support** in the menu. The **Contact us** page opens.
2. Pick the topic that fits, then the issue that describes it best.
3. Under **Describe your issue**, tell us what happened and what you expected.
4. Add the **Survey or page URL** and a **Screenshot or PDF** if you can. They help us fix it faster.
5. If your store is password-protected, add the **Storefront password** so we can see the survey.
6. Select **Send request**.

<figure><img src="https://609121677-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZGBRJVX5BLagz6gFEmK1%2Fuploads%2Fgit-blob-7bba88c9e9de72c83592b9f88cafbd1513d0daa9%2Fscreenshot-contact-us-form.png?alt=media" alt="Contact us form with the topic Survey not showing on my store, a filled description, and a page URL"><figcaption><p>Pick a topic, describe the problem, and add the page where you saw it.</p></figcaption></figure>

We reply to the address under **Your email**, usually **within 24 hours**.

Survey not showing? Try [these quick checks](/askly-customer-surveys/help/troubleshooting.md) first.