Common questions

Short answers to the questions store owners ask most.

Will a survey slow down my store?

No. Askly first loads a very small piece of code. The rest only loads when a survey is about to show.

Can a customer answer the same survey twice?

Not by default. To ask people again later, open the survey's Channels, pick the place, and under How often set Ask the same person again to 90 or 180 days.

Do I need to publish again after I change something?

No. When a survey is Live, selecting Save updates it on your store within a minute.

What does "Partial" mean in Responses?

The customer stopped before the end. If the survey has Keep unfinished answers turned off, these are removed after a short while.

Why don't my colors show on the thank you page?

Shopify controls the look of checkout, the thank you page, customer accounts, and POS. Your survey colors apply on your online store and survey links.

Can I give a discount for answering?

Yes. Create the discount in Shopify, then add its code to the survey's thank-you screen. See Thank-you screens and discount codes.

What happens to my data if I uninstall the app?

Your live surveys are paused right away, and your connected apps are disconnected. About 48 hours later, Shopify asks us to delete your store's data, and we delete it. Export your responses before you uninstall.

If you reinstall before then, your surveys go live again. Connect your apps again in Settings → Integrations.

Didn't find your answer? Contact support.