> For the complete documentation index, see [llms.txt](https://docs.globo.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.globo.io/askly-customer-surveys/results/responses.md). # Read and export responses Read each customer's answers, add notes, and download responses. Go to **Responses** to see every answer from every survey, newest first. The list shows **All** at first. Use the view menu to show only: * **Complete** — they finished the survey. * **Partial** — they stopped partway. These are kept only if the survey has **Keep unfinished answers** on. Otherwise they're removed after a short while. ## Find a response Type in **Search and filter** to find words in text answers or customer names. Select the box to filter by **Survey**, **Respondent**, or **Text answer**.

The Responses list with 'delivery' typed in Search and filter and the view menu open, showing All, Complete and Partial — Type a word to find it in answers and names, and use the view menu to show only Complete or Partial responses.

## Open a response Select a row to see all the answers. You also see the customer, the order, and the page they answered on, when available. Use **Previous response** and **Next response** to move through the list.

One response with its answers, the Notes card, the customer and the order, and the Previous and Next response buttons — Every answer sits on one page. (1) is the Notes card, which only your team can see, and (2) moves you to the next response.

To write a note for your team, select **Edit note** under **Notes**. Only store staff can see it. ## Download responses * **One response, every answer:** open it and select **Export response**. * **Several responses:** tick the rows you want, then select **Export selected responses**. You get one line per response, with the customer, survey, text answer, status, and dates. The file opens in Excel or Google Sheets. For totals per question, use [**Export summary**](/askly-customer-surveys/results/survey-results.md) on the results page.

The Responses list with three rows ticked and the Export selected responses and Delete buttons above the table — Tick the rows you want, then select Export selected responses to download them.

## Delete a response Tick the rows and select **Delete**. Or open a response and select **More actions → Delete**. The answers are removed from your results for good. Next: [set up email and notifications](/askly-customer-surveys/settings/email-and-notifications.md).