Email and notifications

Get emails about new responses, and choose how Askly sends its emails.

Get emails about responses

1. Go to Settings. In Email delivery, find Emails to your team.

2. Select Add an address, type an email, and select Send confirmation.

   

   Enter your team email address (1) and select Send confirmation (2) to start receiving email notifications.
3. Open that inbox and confirm. Mail starts once it's confirmed.

A summary of your responses: Response summary is on from the start, and sends every Monday at 08:00 once an address is confirmed. To change it, pick the Frequency (Every day, Every Monday, or First of the month) and the time, then select Save.

An email for every response: open the survey, go to Flow → Merchant, and add Notify the team. See Do something after each response.

Confirmed team addresses receive notification emails and the weekly response summary.

How emails are sent

You don't need to set anything up. Askly sends emails for you.

Want emails to come from your own mailbox, such as Gmail or Outlook?

1. Go to Settings → Email delivery.

2. Under Send with, pick your provider and fill in the details it asks for.

3. Select Save, then Send test email. The test goes to your store's account email.

Select Send with to choose your email provider and enter its details.

To have customer replies go to a different inbox, select Change next to the sender, check Use a different reply-to address, and type the address. Select Done, then Save.

Tick Use a different reply-to address (1), enter your reply-to inbox, and select Done (2).

Emails not arriving? Check your spam folder, then see Survey not showing?.