> For the complete documentation index, see [llms.txt](https://docs.globo.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.globo.io/askly-customer-surveys/settings/email-and-notifications.md).

# Email and notifications

Get emails about new responses, and choose how Askly sends its emails.

## Get emails about responses

1. Go to **Settings**. In **Email delivery**, find **Emails to your team**.
2. Select **Add an address**, type an email, and select **Send confirmation**.
3. Open that inbox and confirm. Mail starts once it's confirmed.

**A summary of your responses:** **Response summary** is on from the start, and sends every Monday at 08:00 once an address is confirmed. To change it, pick the **Frequency** (**Every day**, **Every Monday**, or **First of the month**) and the time, then select **Save**.

**An email for every response:** open the survey, go to **Flow → Merchant**, and add **Notify the team**. See [Do something after each response](/askly-customer-surveys/surveys/automations.md).

> **Screenshot placeholder** · `screenshot-email-team-recipients.png`
>
> * **Open:** Shopify admin → Apps → Askly Customer Surveys → **Settings** → **Email delivery**, **Emails to your team**.
> * **Set up:** Add one address (`team@example.com`) and confirm it. Leave **Response summary** on with **Every Monday** and 08:00.
> * **In the frame:** **Emails to your team** with the confirmed address and the **Response summary** checkbox with **Frequency** and time.
> * **Annotate:** Frame the confirmed address; label "Confirmed". Frame **Response summary** and its frequency; label "Weekly summary".
> * **Keep out:** Real email addresses. Real customer names or emails, store password, cursor, focus ring, chat bubble.
> * **Done when:** The address is marked confirmed and the frequency options are readable.
> * **Size:** 1440 × 900 @2× → 2880 × 1800 px, see SCREENSHOTS.md

## How emails are sent

You don't need to set anything up. Askly sends emails for you.

Want emails to come from your own mailbox, such as Gmail or Outlook?

1. Go to **Settings → Email delivery**.
2. Under **Send with**, pick your provider and fill in the details it asks for.
3. Select **Save**, then **Send test email**. The test goes to your store's account email.

> **Screenshot placeholder** · `screenshot-email-delivery-provider.png`
>
> * **Open:** Shopify admin → Apps → Askly Customer Surveys → **Settings** → **Email delivery** → **Send with**.
> * **Set up:** Open **Send with** and pick a generic provider (for example **Gmail**) so its fields show. Leave every field empty or with a clearly fake value like `smtp.example.com`.
> * **In the frame:** **Send with** with the provider chosen and the fields below it.
> * **Annotate:** Frame **Send with**; label "Pick your provider" (arrow).
> * **Keep out:** Passwords, usernames and app-passwords of any kind, even fake-looking ones that resemble real ones.
> * **Done when:** The fields are visible and empty or clearly fake.
> * **Size:** 1440 × 900 @2× → 2880 × 1800 px, see SCREENSHOTS.md

To have customer replies go to a different inbox, select **Change** next to the sender, check **Use a different reply-to address**, and type the address. Select **Done**, then **Save**.

Emails not arriving? Check your spam folder, then see [Survey not showing?](/askly-customer-surveys/help/troubleshooting.md#emails-not-arriving).