> For the complete documentation index, see [llms.txt](https://docs.globo.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.globo.io/askly-customer-surveys/settings/integrations.md).

# Connect other apps

Send survey answers to Klaviyo, Mailchimp, Slack, and other apps you use.

Askly can send answers to: **Klaviyo**, **Mailchimp**, **Slack**, **Brevo**, **HubSpot**, **Zendesk**, and **Webhook** (for developers). **Google Sheets** and **Microsoft Excel** are coming soon.

## Step 1: Connect the app

1. Go to **Settings → Integrations**.
2. Select **Connect** next to the app.
3. Paste the key the window asks for. The window tells you where to find it in that app.
4. If the window has **Test connection**, select it to check the key. Then select **Save**.

<figure><img src="https://609121677-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZGBRJVX5BLagz6gFEmK1%2Fuploads%2Fgit-blob-7e465581fc103082167f8f3e54e0de3960b60333%2Fscreenshot-integrations-list.png?alt=media" alt="The Integrations list in Settings with Webhook connected and the other apps showing Connect"><figcaption><p>Connected apps show Manage. The rest show Connect.</p></figcaption></figure>

## Step 2: Choose what each survey sends

Connecting an app doesn't send anything yet. For each survey:

1. Open the survey and go to **Flow → Merchant**.
2. Select the **+** under a step (**Add a step after this**), then pick the app's step under **Send to an app**, such as **Post to Slack**.
3. Choose where the answers go, such as a Klaviyo list or a Slack channel.
4. Select **Save**.

Answer the survey once yourself to check it works.

{% hint style="info" %}
Using Zapier? Add **Trigger a Zap** and paste your Zapier link. No connection needed.
{% endhint %}

> **Screenshot placeholder** · `screenshot-integrations-slack-step.png`
>
> * **Open:** In the demo survey `Post-purchase feedback`: **Flow** → **Merchant** → **Post to Slack** step.
> * **Set up:** Add the step and open its settings, with a channel picked from the dropdown. Use a channel named `#test-feedback` in a throwaway workspace.
> * **In the frame:** The flow with the Slack step and its settings open.
> * **Annotate:** Frame the step on the flow (badge 1). Frame the channel picker (badge 2).
> * **Keep out:** The real workspace and channel names, unless the workspace is a throwaway created for docs.
> * **Done when:** The step and its settings are readable.
> * **Size:** 1440 × 900 @2× → 2880 × 1800 px, see SCREENSHOTS.md

## Check that it worked

Open a response in **Responses** and look at its **Activity** card. Each step shows whether it succeeded or failed.

If a step failed, fix the connection or the step, then select **Retry**. If the last send to an app failed, **Settings → Integrations** also shows the error on that app.

> **Screenshot placeholder** · `screenshot-integrations-activity-succeeded.png`
>
> * **Open:** Shopify admin → Apps → Askly Customer Surveys → **Responses** → open one response that ran the Slack step.
> * **Set up:** Answer the survey once with the Slack step in place, wait for it to succeed, then open that response.
> * **In the frame:** The **Activity** card with the app step marked as succeeded.
> * **Annotate:** Frame the succeeded app step; label "Sent to Slack" (arrow).
> * **Keep out:** Real customer names or emails, store password, cursor, focus ring, chat bubble.
> * **Done when:** The app step is marked as succeeded and no channel or workspace name is readable.
> * **Size:** 1440 × 900 @2× → 2880 × 1800 px, see SCREENSHOTS.md

Next: [add your logo to survey pages](/askly-customer-surveys/settings/branding.md).