Design and translate

Match the survey to your store's look, and show it in your customers' languages.

Change the look

1. Open the survey and go to Appearance.

2. Under Colors, pick a color scheme. To change a single color, use the rows under Customize colors.

3. Under Typography, select Change to pick a Font. Theme default uses your store's font.

   

   Choose between your theme's default font or select a custom font for your survey.
4. Select Save.

Choose a color scheme and font for your survey, previewing how they look together on mobile.

On checkout, customer accounts, and POS, Shopify controls the look. Your colors and fonts don't apply there.

Translate the survey

1. Make sure the language is published on your store, in Shopify under Settings → Languages. Only published languages can be picked.

   

   Ensure languages are published in Shopify settings before translating surveys.
2. In Askly, open the survey and go to Translations.

3. Select Add language, pick the language, and select Add language again.

   

   Select a published store language to add it to your survey translations.
4. Select Auto-translate to fill in the empty text for you. Text you already translated stays as it is.

5. Read through it and fix anything that sounds wrong.

6. Select Save.

   

   Translate survey strings into published store languages with automatic translation and missing-entry filtering.

Customers see the survey in the language they're browsing your store in. Anything not translated shows in your main language.

Check Missing only to see just the text that still needs a translation.

Auto-translate has a daily and a monthly limit. If you reach it, the app tells you when you can use it again. You can always type translations yourself.

Arabic, Hebrew, or Persian: pick the language under Preview language above the preview. Then, in Appearance, turn on Right to left under Layout. It only changes that language, on your online store, the share link, and emails. On checkout, customer accounts, and POS, Shopify controls the layout, so this setting doesn't apply there.

Enable Right to left layout for RTL languages like Arabic, Hebrew, or Persian.

Next: test your survey.