Pause, copy, and delete surveys

Pause, restart, copy, reorder, or delete surveys, and go back to an earlier version.

Go to Surveys. The list shows All surveys at first. Use the view menu to show only Live, Paused, or Draft ones.

Filter surveys by status using the view menu, or review each survey's current state.

What each status means

• Live — customers can see it.

• Paused — hidden from customers. Your answers are kept.

• Draft — not shown yet. New surveys and copies start as drafts.

Pause or restart a survey

Open the survey's menu (…) and select Pause. To show it again, select Resume. For a draft, select Publish, or open it and select Publish at the top of the editor to see the setup steps first. See Publish your survey.

Open a live survey's action menu to pause or duplicate it directly from the list.

To pause or resume several surveys at once, tick them and select Pause or Resume.

Tick multiple live surveys to pause them all at once using the bulk action bar.

Copy a survey

Open the survey's menu (…) and select Duplicate. The copy starts as a draft, without any answers, so you can change it before anyone sees it.

The duplicated survey appears as a Draft so you can make changes before going live.

Pick which survey shows first

If two live surveys could show to the same customer in the same place, only one appears: the first one in display order that fits that customer.

1. Select Reorder. You see it once two or more surveys are live.

2. Open a survey's menu (…) and select Move up in display order or Move down in display order.

3. Select Done reordering.

   

   Change display order by moving a survey up or down, then select Done reordering.

In the survey editor, a place where another survey comes first shows a notice. Select Change the display order to go straight to this list. Save your changes first.

A warning notice appears in the channel panel when another live survey takes priority in display order.

This applies to popups and slide-ins on your store, the thank you, order status, and checkout pages, customer accounts, and POS. Surveys placed inside a page, emails, and links each show their own survey.

Undo changes

Each time you save a live survey, Askly keeps a version. In the survey editor, open Version history, pick an earlier version, and select Restore this version. Versions older than 30 days are removed, except the latest one.

Pick an earlier version from the list to preview it, then select Restore this version to roll back.

Delete a survey

Tick the survey, then select Delete. You can also use Delete in the survey's menu (…). This deletes the survey and all its answers and can't be undone. To keep the answers, export them first, or pause the survey instead.

Deleting a survey permanently deletes all its collected responses and cannot be undone.

Next: choose where a survey appears.