> For the complete documentation index, see [llms.txt](https://docs.globo.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.globo.io/askly-customer-surveys/where-surveys-appear/channels.md).

# Choose where a survey appears

Pick where customers see your survey: your store, after checkout, by email, or at your counter.

Open a survey and go to **Channels**. Pick a place, turn on its switch at the top, then select **Save**. You can turn on as many places as you like.

| Place                                     | Where customers see it                                             | Guide                                                                                                            |
| ----------------------------------------- | ------------------------------------------------------------------ | ---------------------------------------------------------------------------------------------------------------- |
| **Online store**                          | A popup, a corner box, or inside a page                            | [Online store](/askly-customer-surveys/where-surveys-appear/channels/online-store.md)                            |
| **Thank you page**, **Order status page** | Right after checkout, or when they track an order                  | [Thank you, checkout, and account pages](/askly-customer-surveys/where-surveys-appear/channels/shopify-pages.md) |
| **Checkout**                              | During checkout (only on Shopify Plus stores)                      | [Thank you, checkout, and account pages](/askly-customer-surveys/where-surveys-appear/channels/shopify-pages.md) |
| **Customer account**                      | When they sign in to their account                                 | [Thank you, checkout, and account pages](/askly-customer-surveys/where-surveys-appear/channels/shopify-pages.md) |
| **Post-purchase email**                   | An email after they order                                          | [Email and shareable links](/askly-customer-surveys/where-surveys-appear/channels/email-and-links.md)            |
| **Embed in email**                        | Inside an email you send from Klaviyo, Mailchimp, or Shopify Email | [Email and shareable links](/askly-customer-surveys/where-surveys-appear/channels/email-and-links.md)            |
| **Standalone page**                       | A link or QR code you share                                        | [Email and shareable links](/askly-customer-surveys/where-surveys-appear/channels/email-and-links.md)            |
| **Point of sale**                         | On your POS device after an in-store sale                          | [Point of sale](/askly-customer-surveys/where-surveys-appear/channels/point-of-sale.md)                          |

<figure><img src="https://609121677-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZGBRJVX5BLagz6gFEmK1%2Fuploads%2Fgit-blob-4135e3efc17d8da367792e57bad991ded092a4b2%2Fscreenshot-channels-overview-list.png?alt=media" alt="The Channels list showing Online store on with a summary, Thank you page on but marked Needs activation, and Point of sale off"><figcaption><p>Each place shows its state: a summary when it is on, Needs activation when the block is missing, and Off when it is turned off.</p></figcaption></figure>

## Is it on?

In the list, each place shows:

* **Off** — it's switched off.
* A short summary, such as "Popup at 50% scroll" — it's on.
* **Needs activation** — it's on, but you still need to add the Askly block in Shopify's editor. See [Thank you, checkout, and account pages](/askly-customer-surveys/where-surveys-appear/channels/shopify-pages.md).

To choose who sees a survey, how often, and which one wins when two compete, see [Choose who sees a survey and how often](/askly-customer-surveys/where-surveys-appear/channels/audience-and-frequency.md).