Choose where a survey appears

Pick where customers see your survey: your store, after checkout, by email, or at your counter.

Open a survey and go to Channels. Pick a place, turn on its switch at the top, then select Save. You can turn on as many places as you like.

Turn on a channel's switch, then select Save to keep your changes.

Place	Where customers see it	Guide
Online store	A popup, a corner box, or inside a page	Online store
Thank you page, Order status page	Right after checkout, or when they track an order	Thank you, checkout, and account pages
Checkout	During checkout (only on Shopify Plus stores)	Thank you, checkout, and account pages
Customer account	When they sign in to their account	Thank you, checkout, and account pages
Post-purchase email	An email after they order	Email and shareable links
Embed in email	Inside an email you send from Klaviyo, Mailchimp, or Shopify Email	Email and shareable links
Standalone page	A link or QR code you share	Email and shareable links
Point of sale	On your POS device after an in-store sale	Point of sale

Each place shows its state: a summary when it is on, Needs activation when the block is missing, and Off when it is turned off.

Is it on?

In the list, each place shows:

• Off — it's switched off.

• A short summary, such as "Popup at 50% scroll" — it's on.

• Needs activation — it's on, but you still need to add the Askly block in Shopify's editor. See Thank you, checkout, and account pages.

To choose who sees a survey, how often, and which one wins when two compete, see Choose who sees a survey and how often.