> For the complete documentation index, see [llms.txt](https://docs.globo.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.globo.io/askly-customer-surveys/where-surveys-appear/channels/email-and-links.md).

# Email and shareable links

Send a survey by email after an order, put a question in your own email, or share a link or QR code.

There are three ways. Pick the one that fits.

| Use this                                    | When you want to                                                                       |
| ------------------------------------------- | -------------------------------------------------------------------------------------- |
| [Post-purchase email](#post-purchase-email) | Have Askly email customers after they order.                                           |
| [Embed in email](#embed-in-your-own-email)  | Add a question to an email you already send from Klaviyo, Mailchimp, or Shopify Email. |
| [Standalone page](#standalone-page)         | Share a link, or print a QR code on a receipt or packing slip.                         |

## Post-purchase email

Askly sends this email for you.

1. Open the survey and go to **Channels → Post-purchase email**.
2. Under **Trigger**, pick when to send it: **When the order is placed**, **After the order is fulfilled**, or **After the order is delivered**. Under **Then wait**, pick how long.
3. Write the **Subject** and **Message**.
4. Under **What the email carries**, pick **A button that opens the survey**, or **First question answered inside the email**.
5. Select **Save**, then **Send test to myself**. The test goes to your store's email address.
6. At the top, turn on **Send a post-purchase email** and select **Save**. If Shopify asks for access to your orders, allow it.

<figure><img src="https://609121677-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZGBRJVX5BLagz6gFEmK1%2Fuploads%2Fgit-blob-d8f36d5e4773fe9a80fd3185b321bdde9c8a8967%2Fscreenshot-post-purchase-email-settings.png?alt=media" alt="The Post-purchase email settings with the trigger and wait, the subject, what the email carries, and a preview of the email"><figcaption><p>Choose when to send (1), write the subject (2), and check the preview (3) before you turn the email on.</p></figcaption></figure>

{% hint style="info" %}
Want a customer's name in the subject? Type `{{ customer.first_name }}`. You can also use `{{ shop.name }}` and `{{ order.number }}`. They're filled in when the email sends.
{% endhint %}

If the carrier never reports delivery, an **After the order is delivered** email goes 7 days after the order is fulfilled, plus your wait.

## Embed in your own email

Askly gives you a piece of code to paste into your email. You send the email yourself, so the survey's audience and schedule settings don't apply.

1. Go to **Channels → Embed in email**.
2. Under **Question shown in the email**, pick a question. Only NPS, rating, and single-choice questions work in an email.
3. Under **Email platform**, pick the tool you use, or **Other — plain link**.
4. Turn on **Provide an email embed code** and select **Save**.
5. Select **Copy code** and paste it into your email.
6. Send yourself a test before sending it to customers.

<figure><img src="https://609121677-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZGBRJVX5BLagz6gFEmK1%2Fuploads%2Fgit-blob-18a77e1b1a7e67791c365d9487d1e33aad00ba08%2Fscreenshot-embed-in-email.png?alt=media" alt="The Embed in email settings with the question picker, the email platform picker and the Copy code button"><figcaption><p>Pick the question (1) and your email platform (2), then select Copy code (3) and paste it into your email.</p></figcaption></figure>

## Standalone page

A page just for your survey, with its own link.

1. Go to **Channels → Standalone page**.
2. Turn on **Publish a standalone page**.
3. Under **Who can answer**, keep **Anyone with the link**, or pick **Ask for an email first**.
4. Select **Save**. The link works from now on.
5. Select **Copy link** to share it. For the QR code, select **PNG** or **SVG** next to **Download:**.

<figure><img src="https://609121677-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZGBRJVX5BLagz6gFEmK1%2Fuploads%2Fgit-blob-c62a60966a9dcb4c3c8dcebf3e8e4e6bdbb5082f%2Fscreenshot-standalone-page-link-qr.png?alt=media" alt="The Standalone page settings with the survey link and Copy link, and a QR code with PNG and SVG download links"><figcaption><p>Share the link, or download the QR code as a PNG or SVG to print it.</p></figcaption></figure>

Answers from this page have no order attached. Add your logo to the page in [Branding](/askly-customer-surveys/settings/branding.md).