> For the complete documentation index, see [llms.txt](https://docs.globo.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.globo.io/askly-customer-surveys/where-surveys-appear/channels/email-and-links.md). # Email and shareable links Send a survey by email after an order, put a question in your own email, or share a link or QR code. There are three ways. Pick the one that fits. | Use this | When you want to | | ------------------------------------------- | -------------------------------------------------------------------------------------- | | [Post-purchase email](#post-purchase-email) | Have Askly email customers after they order. | | [Embed in email](#embed-in-your-own-email) | Add a question to an email you already send from Klaviyo, Mailchimp, or Shopify Email. | | [Standalone page](#standalone-page) | Share a link, or print a QR code on a receipt or packing slip. | ## Post-purchase email Askly sends this email for you. 1. Open the survey and go to **Channels → Post-purchase email**. 2. Under **Trigger**, pick when to send it: **When the order is placed**, **After the order is fulfilled**, or **After the order is delivered**. Under **Then wait**, pick how long. 3. Write the **Subject** and **Message**. 4. Under **What the email carries**, pick **A button that opens the survey**, or **First question answered inside the email**. 5. Select **Save**, then **Send test email** under the message. The test goes to your store's email address.

A test post-purchase email received in an inbox with a Continue button that opens the survey — The test email arrives with your message and a button that opens the survey in the customer's browser.

6. At the top, turn on **Send a post-purchase email** and select **Save**. If Shopify asks for access to your orders, allow it.

The Post-purchase email settings with the switch turned on and the Save button — Turn on Send a post-purchase email (1) and select Save (2).

The Post-purchase email settings with the trigger and wait, the subject, what the email carries, and a preview of the email — Choose when to send (1), write the subject (2), and check the preview (3) before you turn the email on.

{% hint style="info" %} Want a customer's name in the subject? Type `{{ customer.first_name }}`. You can also use `{{ shop.name }}` and `{{ order.number }}`. They're filled in when the email sends. {% endhint %} If the carrier never reports delivery, an **After the order is delivered** email goes 7 days after the order is fulfilled, plus your wait. Turning off **Send a post-purchase email** stops new emails. Customers who already got one can still answer it. To stop all answers, [pause the survey](/askly-customer-surveys/surveys/manage.md). ## Embed in your own email Askly gives you a piece of code to paste into your email. You send the email yourself, so the survey's audience and schedule settings don't apply. 1. Go to **Channels → Embed in email**. 2. Under **Question shown in the email**, pick a question. Only NPS, rating, and single-choice questions work in an email. 3. Under **Email platform**, pick the tool you use, or **Other — plain link**. 4. Turn on **Provide an email embed code** and select **Save**. 5. Select **Copy code** and paste it into your email. 6. Send yourself a test before sending it to customers.

An email carrying an embedded survey question with selectable answer choices — The embedded survey question renders directly inside the email body so customers can respond without opening a new tab first.

The Embed in email settings with the question picker, the email platform picker and the Copy code button — Pick the question (1) and your email platform (2), then select Copy code (3) and paste it into your email.

To stop collecting answers from emails you already sent, turn off **Provide an email embed code** and select **Save**. A customer who taps a button in one of those emails then sees that the survey isn't accepting responses. ## Standalone page A page just for your survey, with its own link. 1. Go to **Channels → Standalone page**. 2. Turn on **Publish a standalone page**. 3. Under **Who can answer**, keep **Anyone with the link**, or pick **Ask for an email first**.

The Standalone page settings with Who can answer options: Anyone with the link and Ask for an email first — Choose who can answer the survey: anyone with the link or only people who enter an email first.

4. Select **Save**. The link works from now on. 5. Select **Copy link** to share it. For the QR code, select **PNG** or **SVG** next to **Download:**.

The Standalone page settings with the survey link and Copy link, and a QR code with PNG and SVG download links — Share the link, or download the QR code as a PNG or SVG to print it.

The standalone page displays your store logo above the survey card.

Answers from this page have no order attached. Add your logo to the page in [Branding](/askly-customer-surveys/settings/branding.md).