Globo Docs
Globo Mega Menu
Globo Mega Menu
  • Basic Knowledge
  • Getting started
  • Enable App embed
  • Publish new menu to theme
    • Automatic
    • Replace navigation
    • Show menu on this CSS selector
  • Preview menu on draft theme
  • Disable app from theme
  • Modify menu position (advanced)
  • Import/Export menu
  • Manage menu items
    • Add main menu item
      • Create brand-new menu item
      • Add item from exising page
    • Modify main menu item
      • Edit menu item
      • Delete menu item
      • Duplicate menu item
    • Manage submenu items
      • Create new submenu
        • Dropdown menu
        • Mega menu
        • Tabbed menu
      • Design mega-menu submenu
      • Apply masonry layout
    • Translate menu items
      • Use translation mode
      • Use localization page
    • Add contact form to menu
    • Add badge to menu item
    • Upload custom icon for menu item
  • Split link list into multiple columns
  • Adjust menu styling
  • Change menu layout
  • Hide arrow indicators
  • Adjust menu font
    • Use available fonts
    • Use custom font
  • Adjust menu colors
  • Other Settings
    • Show search box on menu
    • Enable scrollbar for submenu
    • Configure Account links
  • APP INTEGRATION
    • Multi-language apps
  • FAQS
    • Why are Shopify's changes not reflected on menu?
    • How to pause/cancel my subscription?
    • Why menu item not redirecting on mobile?
    • What is the difference between Free vs Professional plan?
    • Can I have different menus on different markets/countries
    • Can I show each separate menu on mobile version and desktop version
    • How to show the maps/youtube video on submenu
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  1. FAQS

Why menu item not redirecting on mobile?

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Last updated 1 month ago

I'm sorry to hear you're experiencing issues with menu items not redirecting as expected. To address this, please follow the steps outlined below:

  • Check and Update Menu Settings

    • From the admin site of the app, select the menu that you want to work on.

    • Click on the Settings icon.​

    • In the settings panel, scroll down to the Trigger Mobile section.

    • Select the Click option to ensure the item responds appropriately on mobile devices.

    • Click Save to apply the changes and republish menu.

    • Test the menu item on a mobile device to confirm it redirects as intended.

  • If the Issue Persists

    • Theme Conflict: Some Shopify themes may have built-in menu functionalities that override or conflict with the Globo Mega Menu app. Try switching to a default Shopify theme (e.g., Dawn) and check if the issue persists.

    • Custom Code Interference: If you have custom JavaScript or third-party apps affecting navigation, they might interfere with the redirection. Try disabling them temporarily to identify the source of the conflict.

💬 Need help?

Email us at 📧 [email protected] - we’re happy to assist!