# Why menu item not redirecting on mobile?
I'm sorry to hear you're experiencing issues with menu items not redirecting as expected. To address this, please follow the steps outlined below:
* Check and Update Menu Settings
* From the **admin site** of the app, select the menu that you want to work on.
* Click on the **Settings** icon.
* In the settings panel, scroll down to the **Trigger Mobile** section.
* Select the **Click** option to ensure the item responds appropriately on mobile devices.
* Click **Save** to apply the changes and republish menu.
* Test the menu item on a mobile device to confirm it redirects as intended.
* If the Issue Persists
* **Theme Conflict:** Some Shopify themes may have built-in menu functionalities that override or conflict with the Globo Mega Menu app. Try switching to a default Shopify theme (e.g., Dawn) and check if the issue persists.
* **Custom Code Interference:** If you have custom JavaScript or third-party apps affecting navigation, they might interfere with the redirection. Try disabling them temporarily to identify the source of the conflict.
**💬 Need help?**
Email us at **📧 ** - we’re happy to assist!
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