> For the complete documentation index, see [llms.txt](https://docs.globo.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.globo.io/mega-menu/faqs/why-menu-item-not-redirecting-on-mobile.md).

# Why menu item not redirecting on mobile?

I'm sorry to hear you're experiencing issues with menu items not redirecting as expected. To address this, please follow the steps outlined below:

* Check and Update Menu Settings
  * From the **admin site** of the app, select the menu that you want to work on.
  * Click on the **Settings** icon.​
  * In the settings panel, scroll down to the **Trigger Mobile** section.
  * Select the **Click** option to ensure the item responds appropriately on mobile devices.
  * Click **Save** to apply the changes and republish menu.
  * Test the menu item on a mobile device to confirm it redirects as intended.

<figure><img src="/files/MJqHhdAonjEJDlUspx2N" alt=""><figcaption></figcaption></figure>

* If the Issue Persists
  * **Theme Conflict:** Some Shopify themes may have built-in menu functionalities that override or conflict with the Globo Mega Menu app. Try switching to a default Shopify theme (e.g., Dawn) and check if the issue persists.
  * **Custom Code Interference:** If you have custom JavaScript or third-party apps affecting navigation, they might interfere with the redirection. Try disabling them temporarily to identify the source of the conflict.

**💬 Need help?**

Email us at **📧 <contact@globo.io>** - we’re happy to assist!