Why menu item not redirecting on mobile?

I'm sorry to hear you're experiencing issues with menu items not redirecting as expected. To address this, please follow the steps outlined below:

• Check and Update Menu Settings

  • From the admin site of the app, select the menu that you want to work on.

  • Click on the Settings icon.​

  • In the settings panel, scroll down to the Trigger Mobile section.

  • Select the Click option to ensure the item responds appropriately on mobile devices.

  • Click Save to apply the changes and republish menu.

  • Test the menu item on a mobile device to confirm it redirects as intended.

• If the Issue Persists

  • Theme Conflict: Some Shopify themes may have built-in menu functionalities that override or conflict with the Globo Mega Menu app. Try switching to a default Shopify theme (e.g., Dawn) and check if the issue persists.

  • Custom Code Interference: If you have custom JavaScript or third-party apps affecting navigation, they might interfere with the redirection. Try disabling them temporarily to identify the source of the conflict.

💬 Need help?

Email us at 📧 [email protected] - we’re happy to assist!