The Menu Doesn't Show (or Shows Incorrectly)

A step-by-step checklist when the menu is missing or looks wrong.

The Menu Doesn't Show

Check these in order:

1

Is the app embed on?

Open Online Store > Themes > Customize > App embeds on the same theme you're viewing, turn Mega menu on and click Save. See Enable App Embed.

2

Is the menu published to that theme?

Open the menu and click Publish, then choose the theme you're viewing. Saving alone doesn't update your storefront.

3

Wait and refresh

Wait a few minutes after publishing, then hard-refresh the page or open it in a private window.

4

Is it hidden by a rule?

Check the menu's schedule, Market availability (Advanced tab) and item visibility (Hide on desktop / mobile, Hide when logged in, Only show when logged in). See Schedule Menus and Items and Show Menus by Market.

5

Is another menu published?

Only one automatic/replace menu shows at a time. See Multiple Menus and Campaigns.

6

Try another position method

Switch Settings > Position to Replace existing menu or Show menu on this CSS selector.

The Menu Shows Incorrectly

What you see	What to check
Some items or blocks are missing	They may use features that aren't in your plan. Publish again and read the list in the publish dialog, or see Plans and Billing.
The mobile menu shows on a tablet or laptop (or the desktop menu on a phone)	Settings > Advanced > Mobile menu when width less than
A parent item doesn't open its page on mobile	A Menu Item Doesn't Redirect on Mobile
Product details or item titles are out of date	Changes I Made in Shopify Admin Don't Appear in the Menu
Fonts, colors or spacing look different from the editor	Your theme's CSS may override the menu. Try Custom CSS, or contact us.
The menu appears in the wrong place or twice	Try another position method (see the last step above).

Still stuck? Contact us — we install the menu for free.

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