Contact Form

Let customers send you a message right from the menu.

A Contact form block puts a small form (Name, Email, Phone Number, Message and a Send button) inside the mega menu. Customers can ask a question without leaving the page they're on. It uses Shopify's own contact form, so messages arrive the same way as from your store's contact page.

Add a Contact Form

1

Open the Select block panel

In the mega menu panel of the preview, click + Add block.

2

Pick the Contact layout

1. Click Contact form on the right.

2. Hover over Contact and click Select.

1. Click Contact form · 2. Pick Contact

Want a map and your address next to the form? Use Multi block > Map + Contact + Address instead. It adds the form together with the other blocks in one click.

3

Set the texts

In Edit Item, change the texts you want (see below). Every field text is optional; empty fields use the default labels.

4

Save and publish

Click Save, then Publish. Send a test message from your store to check that it arrives.

⚙️ Settings

Setting	What it does
Width	How much of the mega menu row the block takes (Auto or 8.33%–100%).
Title	Heading above the form, for example "Contact".
Description	A short text under the title, for example your opening hours.
Name, Email, Phone number, Message	The placeholder text shown inside each field.
Send	The text of the submit button.
Success message	Shown after the message is sent. Default: "Thanks for contacting us. We'll get back to you as soon as possible."
Visibility	Hide on desktop, Hide on mobile, Hide when logged in, Only show when logged in, Schedule publishing.

Submissions are sent to your store's customer email (Shopify admin > Settings > General > Store details). If Shopify finds a problem with the form (for example an invalid email), the error is shown above the fields.

Not getting messages? Check the customer email in your store details and your spam folder, and send the test from the live storefront.

Selling in several languages? Translate the field texts and the success message in Translate Menu Items.

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Related Articles

Where Do Contact Form Submissions Go?Custom HTML (Maps, Videos, Embeds)Blocks Overview

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