Contact support

How to reach the Globo Product Options, Variant support team.

Channel	How
Live chat	The chat bubble in the corner of the app, available from any page. Quickest for a straight question
Contact form	Contact Us in the app menu
Email	[e-mail]. Better when the answer depends on your setup, because you can attach screenshots

For the fastest answer, include your store's .myshopify.com domain, your theme's name, the option set involved, and a link to the product page where you see the problem. If your store is password-protected, include the storefront password; otherwise, support cannot view the page.

Before you contact support

Most reports have one of a small number of causes:

• Troubleshooting covers options not appearing, incorrect pricing, add to cart not working, and the widget not matching your theme.

• FAQ covers whether something is possible.

The most common cause is that the app embed is not enabled on the theme you just published. The app embed is per theme, so publishing a new theme turns it off. See Enable the app embed.

What support can help with

Support can:

• diagnose why options are not rendering

• explain or check any setting in the app

• help design an option set for what you sell

• look at a specific order and explain what was charged

• advise on CSS for the widget

• help move option sets between stores

• Pass feature requests to the product team

Support cannot rewrite your theme, support another app's behavior (although it can help identify a conflict), advise on tax or shipping rules, change your Shopify billing, or recover a deleted option set.

Deleting an option set is permanent, and support cannot restore one. Export it to CSV first. This takes a few seconds and gives you a file you can import back. See Import and export.