Globo Pre-order

Using product options on pre-order products.

A pre-order app changes what the add-to-cart button does. Instead of a normal purchase, it takes an order for a product that is not yet available. Product options and pre-orders both work through the same button, so they have to work together.

What to expect

These two features are often used together. A made-to-order product can also be on pre-order. The options are collected as usual and are stored in the pre-order like any other order.

Because both work through the product form, whether they work together without changes depends on your theme and on the pre-order app.

What to test

Test the full flow on a real pre-order product before you use it.

Test	What you are checking
Options appear on the pre-order product page	The widget is not being displaced by the pre-order interface
Required options block the pre-order button	Validation is hooking into the right button
Add-ons are added and priced correctly	Add-on lines survive the pre-order flow
The option details appear on the resulting order	The choices reached the order record
The same on mobile	Sticky bars and mobile buttons are frequent culprits

Check the second item carefully. If required options do not block the pre-order button, you can take pre-orders with the personalization details missing, and you will not find out until you produce them.

If something does not work

This is integration work rather than a setting. Contact support with the following:

• your theme name

• the pre-order app you use

• a link to a pre-order product page

• what you expected, and what happened instead

See Contact support.

Practical advice

Do	Why
Say the lead time in the option's help text	A customer ordering a personalized pre-order needs to know both waits
Use an order tag for pre-orders with options	So you can find them when stock arrives and production starts
Consider a proofing step for long lead times	A design approved four weeks ago may need re-confirming