Google Drive sync history

Check which uploaded files reached your Google Drive, and retry the ones that did not.

The Sync history link on the Google Drive sync page opens a record of every file the workflow has handled. Use it to confirm an order's files arrived, and to retry the ones that did not.

Column	Shows
Order	The order the file came from
File	The name the file was given in Drive
Size	The file size
Status	Synced, Failed, or Pending
Last attempt	When the app last tried to copy the file

Filter by All, Synced, Failed, or Pending. A failed row shows the reason when you hover its status, and Retry re-runs anything that is not yet synced.

A file already in Drive is never copied twice, so retrying an order only picks up what is missing.

Every file the workflow has handled, with a retry for the ones that did not arrive.

What the failure messages mean

Message	What to do
The app lost access to your Google account	Reconnect the account. Syncing resumes from where it stopped
Your Google Drive is full	Free up space in that account, or upgrade its Google storage, then retry
The destination folder no longer exists in Google Drive	The folder was deleted or moved. Choose a root folder again
The uploaded file is no longer available	The original file has been removed and cannot be recovered
The connection to Google Drive dropped	Retry. This is usually temporary
Syncing was paused to stay within Google Drive limits	Nothing. It resumes on its own

The app retries temporary problems by itself — a dropped connection, Google being busy, or a Drive rate limit — spacing the attempts out over about an hour. A lost account, a full Drive, and a missing original file are not retried automatically, because the result would be the same until you fix the cause.

The page is empty until a customer places an order with uploads. If it stays empty after one, check that the automation is saved and set to Running, and that the products in that order actually use a File upload option.

Notes

• The history covers files, not orders. One order with four uploads is four rows.

• Pending means the file is queued or waiting on a retry, not that it failed.

• Staff accounts can read the history but cannot retry.