> For the complete documentation index, see [llms.txt](https://docs.globo.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.globo.io/pre-order/faqs/do-pre-order-products-work-in-the-shop-app.md).

# Do Pre-order products work in the Shop App?

No. Shopify's Shop app does not support products that use selling plans, which are required for pre-orders. As a result, pre-order buttons, deposit payments, and pre-order information may not display correctly in the Shop app.

### Recommended Action

To avoid customer confusion, we recommend removing pre-order products from the **Shop** sales channel while the pre-order campaign is active. 

This ensures customers can only purchase these products through your online store, where the full pre-order experience is supported.

<figure><img src="/files/G7PjgYXfjRp0GiLQM5mg" alt=""><figcaption></figcaption></figure>

### Can I Add the Product Back Later?

Yes. Once the pre-order offer has ended and the product is available for regular purchase, you can add it back to the Shop sales channel at any time.

### FAQ

**Is this an app limitation?**\
No. This is a Shopify platform limitation. The Shop app currently does not support selling plans used by pre-order products.