# How can I collect the balance when customers use the partial payment method?

In the **old pre-order model**, when customers place an order using the **partial payment** option, the app provides a built-in feature to help collect the remaining balance.

The system will **automatically send a reminder email** to the customer, prompting them to complete the outstanding payment for their pre-order item.

You can enable and customize this reminder email from the app settings to match your brand’s tone and ensure customers are informed and reminded on time.

<figure><img src="/files/ske86H0mqJeFoH2KHYSq" alt=""><figcaption></figcaption></figure>

In the new pre-order model, this process will be done automatically, you can set up the charge date from the product set up in the app.&#x20;

<figure><img src="/files/OAbHL9tcVNaqxQ6XNHRA" alt=""><figcaption></figcaption></figure>

For further setting of auto remaining charge, you can see more [here](broken://pages/ZOt0uJmLqVw5OOUogGoY).

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#### 📩 Need Help?

If you encounter any difficulties during setup, please don’t hesitate to reach out via **chat** or email us at **<hi@globosoftware.net>**. We're always here to help!


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