> For the complete documentation index, see [llms.txt](https://docs.globo.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.globo.io/pre-order/faqs/how-can-i-collect-the-balance-when-customers-use-the-partial-payment-method.md).
# How can I collect the balance when customers use the partial payment method?
In the **old pre-order model**, when customers place an order using the **partial payment** option, the app provides a built-in feature to help collect the remaining balance.
The system will **automatically send a reminder email** to the customer, prompting them to complete the outstanding payment for their pre-order item.
You can enable and customize this reminder email from the app settings to match your brand’s tone and ensure customers are informed and reminded on time.
In the new pre-order model, this process will be done automatically, you can set up the charge date from the product set up in the app.
For further setting of auto remaining charge, you can see more [here](broken://pages/ZOt0uJmLqVw5OOUogGoY).
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#### 📩 Need Help?
If you encounter any difficulties during setup, please don’t hesitate to reach out via **chat** or email us at ****. We're always here to help!
