> For the complete documentation index, see [llms.txt](https://docs.globo.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.globo.io/pre-order/faqs/how-can-i-collect-the-balance-when-customers-use-the-partial-payment-method.md).

# How can I collect the balance when customers use the partial payment method?

In the **old pre-order model**, when customers place an order using the **partial payment** option, the app provides a built-in feature to help collect the remaining balance.

The system will **automatically send a reminder email** to the customer, prompting them to complete the outstanding payment for their pre-order item.

You can enable and customize this reminder email from the app settings to match your brand’s tone and ensure customers are informed and reminded on time.

<figure><img src="/files/ske86H0mqJeFoH2KHYSq" alt=""><figcaption></figcaption></figure>

In the new pre-order model, this process will be done automatically, you can set up the charge date from the product set up in the app.&#x20;

<figure><img src="/files/mHp6bgt1ez5DjHYGR1Jw" alt=""><figcaption></figcaption></figure>

For further setting of auto remaining charge, you can see more [here](broken://pages/ZOt0uJmLqVw5OOUogGoY).

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#### 📩 Need Help?

If you encounter any difficulties during setup, please don’t hesitate to reach out via **chat** or email us at **<contact@globo.io>**. We're always here to help!