For the complete documentation index, see llms.txt. This page is also available as Markdown.

Why is my pre-order button not showing?

If your pre-order button is not appearing on your storefront, please check the following settings.

1. Make Sure the App Embed Is Enabled

The pre-order widget requires the app embed to be enabled in your theme.

To check:

  1. Go to Online Store → Themes

  2. Click Customize

  3. Open App Embeds

  4. Enable the Globo Preorder app embed

  5. Click Save

If the app embed is disabled, the pre-order button will not appear on your storefront.


2. Verify Your Inventory Conditions

The pre-order button only appears when the product's inventory matches the conditions configured in the app.

Please check the following values:

Limit Quantity

This determines how many units can be sold through pre-order.

Make sure the limit quantity has not already been reached.

End Quantity

This controls when the pre-order campaign stops.

Inventory Condition

Review the inventory condition configured in your pre-order campaign.

For example:

  • Show when inventory is less than 0

  • Show when inventory is less than or equal to 0

  • Show when inventory is below a custom threshold

The product's current inventory must meet the selected condition for the pre-order button to appear.


Still Not Working?

If the pre-order button is still not showing, please contact our support team at contact@globo.io. We'll be happy to investigate further.

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