If your pre-order button is not appearing on your storefront, please check the following settings.
The pre-order widget requires the app embed to be enabled in your theme.
To check:
Go to Online Store → Themes
Click Customize
Open App Embeds
Enable the Globo Preorder app embed
Click Save
If the app embed is disabled, the pre-order button will not appear on your storefront.
The pre-order button only appears when the product's inventory matches the conditions configured in the app.
Please check the following values:
This determines how many units can be sold through pre-order.
Make sure the limit quantity has not already been reached.
This controls when the pre-order campaign stops.
Review the inventory condition configured in your pre-order campaign.
For example:
Show when inventory is less than 0
Show when inventory is less than or equal to 0
Show when inventory is below a custom threshold
The product's current inventory must meet the selected condition for the pre-order button to appear.
If the pre-order button is still not showing, please contact our support team at contact@globo.io. We'll be happy to investigate further.
Last updated 25 days ago
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