Globo Docs
Globo Pre-Order
Globo Pre-Order
  • Getting Started
  • Pre-order setup
    • How to set up Pre-order product as Single Product
    • How to Set Up Pre-Orders for Multiple Products (Profile Products)
    • How to customize the Pre-order Widget
    • Display badge on Product
    • How to Set up Shipping date for Pre-order
  • How Pre-order reflects on Cart
  • Custom Pre-order tag on Order
  • Auto-Charge the remaining balance
  • Coming Soon function
    • Set up Coming Soon to Pre-order
  • Back In Stock Setup
    • How to set up Back In Stock function
  • Customize the Design of the Back-in-Stock Form
  • How to Receive Updates for Submissions
  • General App settings
    • Integrate Embed app with your theme
    • How to hide Buy Now button
    • How to Translate in multi-language
  • Email Configuration
    • Pre-order Emails Configuration
  • Back in stock Emails configuration
  • Frequently Asked Questions
    • Why is Pre-order not showing?
  • How to remove the message under/above the Pre-order button
  • How to Prevent Customers from Canceling Pre-Orders
  • Why Am I Not Receiving Notification Emails When a Customer Subscribes?
  • Why Is Only One Pre-order Product Added to the Cart?
  • What is New Model?
  • How Can I Collect the Balance When Customers Use the Partial Payment Method?
  • App Integration
    • Connect the Back In Stock form element to Klaviyo subscriber account
  • Configure Google Analytics Event Tracking
  • Connect the Back In Stock form element to Omnisend subscriber account
  • Connect Form Fill data to Shopify customer data
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  1. Frequently Asked Questions

Why is Pre-order not showing?

PreviousBack in stock Emails configurationNextHow to remove the message under/above the Pre-order button

Last updated 2 months ago

If the Pre-order button fails to display on your storefront, please review the following conditions:


✅ 1. Enable Pre-order Display

  • Ensure that the pre-order status is set to enabled in the app settings.


📅 2. Check Start Condition

  • The start date may not have been reached yet.

  • OR the product quantity hasn’t met the condition to trigger pre-order status.


⏳ 3. Check End Condition

  • The end date may have already passed, or

  • The product may have exceeded the defined quantity limit for pre-orders.


⚙️ 4. Inventory Setup in Shopify

Make sure you've enabled for the out of stock variants.

“Continue selling when out of stock” (In Shopify Admin > Product Settings)

This allows pre-orders to be placed even when the item is out of stock.

💡 Note: If you've selected "Keep your product inventory setup" in overselling settings, the pre-order button will not appear unless the above checkbox is ticked.


🎨 5. Theme Integration

  • Ensure the app is installed on the correct theme.

  • After verifying, recheck the storefront on the theme where the app is integrated.

📩 Need Help?

If you encounter any difficulties during setup, please don’t hesitate to reach out via chat or email us at [email protected]. We're always here to help!

You can refer to the instructions on how to enable the embed theme

here