FAQs

Should I notify waitlist customers immediately after restock?

You can, but only after confirming inventory and operational readiness. It is best to add guard conditions before sending notifications.

Can I use one workflow for all preorder scenarios?

Technically, yes, but it is safer to split workflows by lifecycle stage (launch, payment, fulfillment, post-campaign) so each flow is easier to maintain and debug.

What is the safest way to change fulfillment states?

Use a single controlling workflow for hold/open/release operations and avoid multiple workflows changing the same order state in parallel.

How do I reduce duplicate customer messages?

Use conditions and delay windows, and avoid overlapping workflows that react to similar events without mutual guards.

Should support teams be included in these automations?

Yes. Every customer-facing automation should have internal visibility so support can answer quickly and consistently.

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