Shipping update Email

Keeping customers informed about changes to their expected shipping date helps build trust and reduces support inquiries. If there is a delay, an updated shipping estimate, or any change to your fulfillment timeline, we recommend sending a shipping update email to affected customers.

Automatic send Shipping update emails

Automatically sends an email to the customer if their order contains a product with an updated delivery date.

1

How to enable

• Go to Settings → Pre-order → Edit Email template

• Enable the checkbox "Auto-send email to the customer if the order contains a product with a change in delivery date".

• This email will be triggered when you change the shipping from profile

2

Customize email template

• Edit the email subject and text color.

• Use available variables to insert dynamic data.

Liquid variables

You can use variables to output data to your email template. Available variables are as follows:

{{shop.name}}	The name of your store.
{{shop.email}}	The email address of your store.
{{shop.shop_owner}}	The full name of the store owner.
{{order_name}}	The name or number of the order (e.g., #1001).
{{order_shipping_date}}	The date the order is scheduled to ship or was shipped.
{{customer_first_name}}	Customer’s first name.
{{customer_last_name}}	Customer’s last name.
{{line_items}}	List of all products in the order.
{{preorder_line_items}}	List of products that are pre-orders (if any).
{{line.title}}	The title or name of the product.
{{line.variant_title}}	The variant of the product (e.g., size, color).
{{line.quantity}}	The number of units of this product ordered.
{{line.original_line_price}}	Total original price of this line item (before discounts).
{{line.discount_allocations}}	Discount(s) applied to this line item.
{{line.final_line_price}}	Final price for this line item after discounts.
{{subtotal_price}}	Subtotal before tax and shipping (may or may not include discounts).
{{tax_price}}	Total tax amount applied to the order.
{{total_price}}	Total amount to be paid (includes tax, shipping, and discounts).
{{total_outstanding}}	The remaining unpaid amount for the order (if any).

In the Sections tab, customize the header, body, and footer.

3

Save and Send test

• Save.

• Send a test email to verify the design and content

Example:

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Manually send Shipping update emails

In addition to automatic shipping update emails, you can manually send a shipping update notification to customers at any time.

To send a shipping update email manually:

1. Open the Orders section from the app's left navigation menu.

2. Select the order(s) you want to notify by checking the checkbox next to each order.

3. Click Email Shipping Update.

The selected customers will receive an email with the latest shipping date information for their pre-order.

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📩 Need Help? If you encounter any difficulties during setup, please don’t hesitate to reach out via chat or email us at [e-mail]. We're always here to help!