> For the complete documentation index, see [llms.txt](https://docs.globo.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.globo.io/swatch/help/contact-support.md).

# Contact support

How to reach us, and what to send so we can help quickly.

You can reach us at **<contact@globo.io>**, through the chat in the app, or with the **Contact us** page inside the app.

## Free styling help

Our engineers match swatches and variant pages to a store's branding at no cost. If the app's own settings can't get you the look you want, ask — it's quicker than writing CSS yourself. The Home page's **Want it to match your brand colors?** card starts that conversation directly.

## The Contact us page

Open **Contact us** from the app's navigation. The form asks for:

| Field                         | What to enter                                                                                           |
| ----------------------------- | ------------------------------------------------------------------------------------------------------- |
| **Your name**                 | Filled in for you.                                                                                      |
| **Your email**                | Filled in for you — the address we'll reply to.                                                         |
| **Subject**                   | A short summary.                                                                                        |
| **Store password**            | The password to view your site, if it's password-protected.                                             |
| **Collaborator request code** | Your store's 4-digit collaborator access code. The form links to Shopify's instructions for finding it. |
| **Content**                   | What you need help with.                                                                                |

Click **Submit**.

<figure><img src="https://3138853960-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDsbeTbRNMPUo58YEXkMj%2Fuploads%2Fgit-blob-f257f7083859405f156d9776abb46fea9e1b1eaa%2Fcontact-us-form.png?alt=media" alt="The Contact us page inside the app, with fields for name, email, subject, store password, collaborator request code and content"><figcaption><p>Name and email are filled in for you; the store password and collaborator code let us look at the problem directly.</p></figcaption></figure>

## Why we ask for access

Most styling and theme-integration issues can only be diagnosed on the store itself. With a collaborator account we look at **Apps** and **Online Store → Themes**, make the fix and tell you what changed. You can revoke the access at any time from **Settings → Users** in your Shopify admin.

## What to include

Sending these with your first message usually saves a round trip:

* the URL of a page where the problem is visible;
* which browser and device — desktop or mobile;
* what you expected versus what happened;
* a screenshot or a short screen recording;
* your theme's name and version.

## Related pages

* [FAQ and troubleshooting](/swatch/help/faq-and-troubleshooting.md)