Contact support

How to reach us, and what to send so we can help quickly.

You can reach us at [e-mail], through the chat in the app, or with the Contact us page inside the app.

Free styling help

Our engineers match swatches and variant pages to a store's branding at no cost. If the app's own settings can't get you the look you want, ask — it's quicker than writing CSS yourself. The Home page's Want it to match your brand colors? card starts that conversation directly.

The Contact us page

Open Contact us from the app's navigation. The form asks for:

Field	What to enter
Your name	Filled in for you.
Your email	Filled in for you — the address we'll reply to.
Subject	A short summary.
Store password	The password to view your site, if it's password-protected.
Collaborator request code	Your store's 4-digit collaborator access code. The form links to Shopify's instructions for finding it.
Content	What you need help with.

Click Submit.

Name and email are filled in for you; the store password and collaborator code let us look at the problem directly.

Why we ask for access

Most styling and theme-integration issues can only be diagnosed on the store itself. With a collaborator account we look at Apps and Online Store → Themes, make the fix and tell you what changed. You can revoke the access at any time from Settings → Users in your Shopify admin.

What to include

Sending these with your first message usually saves a round trip:

• the URL of a page where the problem is visible;

• which browser and device — desktop or mobile;

• what you expected versus what happened;

• a screenshot or a short screen recording;

• your theme's name and version.

Related pages

• FAQ and troubleshooting