Contact support
How to reach the Globo Combined Listings support team, and what to include for the fastest fix.
Open Contact in the app navigation, or use the live chat bubble anywhere in the app.
Pick a topic to route your message to the right place.
Support channels
- Live chat — in-app; typically replies within 5 minutes during working hours (Mon–Fri · 8:00–11:30, 13:00–17:30 UTC+7). Outside those hours, your message is queued and answered as soon as the team is back online.
- Contact form — pick a topic, describe the issue; replies usually within 24 hours, any time.
Topics
The form covers: Combined listing not showing · Variant switcher (the option picker on your product page) — display or position · Product grouping issue · Swatch or option style (how your option choices look) · Price, inventory, or image issue · Theme or app conflict · Pricing, plan, or feature question · Other.
What to include
The more of this you provide, the faster the fix:
| Field | Why it helps |
|---|---|
| Product/page URL | Lets the team see the exact page with the issue. |
| Screenshot or video | Shows the problem as you see it (uploads accepted in the form). |
| Collaborator request code (optional) | Lets the team request temporary admin access to fix or fine-tune your theme directly. Find it in Shopify under Settings → Users → Security. |
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