Why Is Only One Pre-order Product Added to the Cart?
Last updated
Last updated
If you're only able to add one pre-order product to the cart, it could be due to the following reason:
Old Pre-order Model with Discount or Partial Payment Enabled When using the old pre-order model combined with Discount or Partial Payment features, the system is limited to processing only one pre-order product at a time.
Additionally:
Clicking the Pre-order button in this setup will redirect customers directly to the checkout page, bypassing the cart. This prevents multiple pre-order products from being added together.
✅ Tip: If you want customers to add multiple pre-order items to the cart, consider switching to the new pre-order model without enabling discount/partial payment features or contact support for a solution
You can understand more about how the new model works from here.
If you encounter any difficulties during setup, please don’t hesitate to reach out via chat or email us at [email protected]. We're always here to help!