Globo Docs
Globo Pre-Order
Globo Pre-Order
  • Getting Started
  • Pre-order setup
    • How to set up Pre-order product as Single Product
    • How to Set Up Pre-Orders for Multiple Products (Profile Products)
    • How to customize the Pre-order Widget
    • Display badge on Product
    • How to Set up Shipping date for Pre-order
  • How Pre-order reflects on Cart
  • Custom Pre-order tag on Order
  • Auto-Charge the remaining balance
  • Coming Soon function
    • Set up Coming Soon to Pre-order
  • Back In Stock Setup
    • How to set up Back In Stock function
  • Customize the Design of the Back-in-Stock Form
  • How to Receive Updates for Submissions
  • General App settings
    • Integrate Embed app with your theme
    • How to hide Buy Now button
    • How to Translate in multi-language
  • Email Configuration
    • Pre-order Emails Configuration
  • Back in stock Emails configuration
  • Frequently Asked Questions
    • Why is Pre-order not showing?
  • How to remove the message under/above the Pre-order button
  • How to Prevent Customers from Canceling Pre-Orders
  • Why Am I Not Receiving Notification Emails When a Customer Subscribes?
  • Why Is Only One Pre-order Product Added to the Cart?
  • What is New Model?
  • How Can I Collect the Balance When Customers Use the Partial Payment Method?
  • App Integration
    • Connect the Back In Stock form element to Klaviyo subscriber account
  • Configure Google Analytics Event Tracking
  • Connect the Back In Stock form element to Omnisend subscriber account
  • Connect Form Fill data to Shopify customer data
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Why Is Only One Pre-order Product Added to the Cart?

PreviousWhy Am I Not Receiving Notification Emails When a Customer Subscribes?NextWhat is New Model?

Last updated 2 months ago

If you're only able to add one pre-order product to the cart, it could be due to the following reason:

  • Old Pre-order Model with Discount or Partial Payment Enabled When using the old pre-order model combined with Discount or Partial Payment features, the system is limited to processing only one pre-order product at a time.

Additionally:

  • Clicking the Pre-order button in this setup will redirect customers directly to the checkout page, bypassing the cart. This prevents multiple pre-order products from being added together.


✅ Tip: If you want customers to add multiple pre-order items to the cart, consider switching to the new pre-order model without enabling discount/partial payment features or contact support for a solution

You can understand more about how the new model works from here.

📩 Need Help?

If you encounter any difficulties during setup, please don’t hesitate to reach out via chat or email us at [email protected]. We're always here to help!