Globo Docs
Globo Pre-Order
Globo Pre-Order
  • Getting Started
  • Pre-order setup
    • How to set up Pre-order product as Single Product
    • How to Set Up Pre-Orders for Multiple Products (Profile Products)
    • How to customize the Pre-order Widget
    • Display badge on Product
    • How to Set up Shipping date for Pre-order
  • How Pre-order reflects on Cart
  • Custom Pre-order tag on Order
  • Auto-Charge the remaining balance
  • Coming Soon function
    • Set up Coming Soon to Pre-order
  • Back In Stock Setup
    • How to set up Back In Stock function
  • Customize the Design of the Back-in-Stock Form
  • How to Receive Updates for Submissions
  • General App settings
    • Integrate Embed app with your theme
    • How to hide Buy Now button
    • How to Translate in multi-language
  • Email Configuration
    • Pre-order Emails Configuration
  • Back in stock Emails configuration
  • Frequently Asked Questions
    • Why is Pre-order not showing?
  • How to remove the message under/above the Pre-order button
  • How to Prevent Customers from Canceling Pre-Orders
  • Why Am I Not Receiving Notification Emails When a Customer Subscribes?
  • Why Is Only One Pre-order Product Added to the Cart?
  • What is New Model?
  • How Can I Collect the Balance When Customers Use the Partial Payment Method?
  • App Integration
    • Connect the Back In Stock form element to Klaviyo subscriber account
  • Configure Google Analytics Event Tracking
  • Connect the Back In Stock form element to Omnisend subscriber account
  • Connect Form Fill data to Shopify customer data
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Why Am I Not Receiving Notification Emails When a Customer Subscribes?

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Last updated 2 months ago

If you’re not receiving emails when a customer subscribes for Back in Stock notifications, it’s likely that the notification setting is not enabled. You can turn it on by following these steps:

✅ How to Enable Admin Notification Emails:

  1. Go to your App Dashboard.

  2. Click on Back in Stock > Settings > Activity Updates.

  3. Make sure the option below is enabled (checked):

    "Auto-send notification email to the admin when the customer registers back in stock"

Once this setting is enabled, you should start receiving emails whenever a customer subscribes.

📝 Tip: Also double-check your email address and spam folder, just in case the emails are being filtered.

Let me know if you’d like help testing it!

You can see more about other email types here.

📩 Need Help?

If you encounter any difficulties during setup, please don’t hesitate to reach out via chat or email us at [email protected]. We're always here to help!