> For the complete documentation index, see [llms.txt](https://docs.globo.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.globo.io/pricing/app-pricing.md). # App pricing Compare the Basic and Professional plans, how active products are counted, and why billing differs for Shopify vs Shopify Plus stores. ## What this does The app has two paid plans — **Basic** and **Professional** — plus a 14-day free trial with full feature access on either plan, no credit card restrictions beyond Shopify's own billing. Both plans can be billed monthly or annually, with a discount for annual billing. Your monthly price depends on three things: * **Which plan** you're on — Professional costs more than Basic (see below for why). * **How many active products** your store has — larger catalogs cost more per month, in steps (see "Choosing your catalog size / price tier" below for why and how this works). * **Whether your store is on Shopify Plus** — at smaller catalog sizes, Shopify Plus stores pay more than standard Shopify stores (see below for why). Pricing changes from time to time, so open **Pricing** in the app for your store's exact current rate rather than relying on figures from elsewhere. You can also see all plans on our [pricing page](https://globo.io/smart-product-filter-search). ## Basic vs Professional Both plans include the full filtering, search, and recommendation feature set — including Shopify Markets & Catalogs support and B2B catalogs & pricing. Professional adds a handful of specific upgrades, which is why it's priced higher than Basic at any given catalog size: | | Basic | Professional | | -------------------------------------------------------------------------------------------------------------------------- | ------- | ------------ | | AI-Powered Search | – | ✓ | | Scheduled sync | – | ✓ | | Metafields | 10 | 40 | | Analytics data retention | 90 days | 180 days | | Priority Support | – | ✓ | | Everything else (search, filters, all recommendation widgets, Shopify Markets, B2B, manual/webhook sync, standard support) | ✓ | ✓ | Need more than 40 metafields on Professional? Contact us at to request a higher limit for your store. Pricing scales with catalog size (see below) and also differs between standard Shopify and Shopify Plus (see "Shopify Plus vs. non-Plus stores" below). Open **Pricing** in the app to see the exact price for your store's plan, platform, and current product count. ## How active products are counted * Each product counts as **one** active product, no matter how many variants it has (a shirt with 10 color/size combinations still counts as 1). * Only products **published to your Online Store sales channel** with a status of **Active** or **Unlisted** count toward your plan's limit — Draft and Archived products don't count, even if they're published to a channel. * If your store's active product count grows past what your current plan covers, the app's **Pricing** page shows a "Need to upgrade" notice, and you'll need to move to a plan that covers your current count to keep everything syncing normally. ## Choosing your catalog size / price tier On the **Pricing** page, use the **Choose your product catalog size** slider to see the price for your store's product count — larger catalogs cost more per month, in steps. This is also how you upgrade or downgrade: the app won't let you select a tier below your current active product count. ![Pricing page — catalog size slider and Basic/Professional plan comparison](https://2009335375-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKmtdB4I84W3J8hc91H4S%2Fuploads%2Fgit-blob-4f9a28c3c30d7e420bd609d12cdca7a1e84fffb0%2Fpricing-plan-comparison.png?alt=media) Price scales with catalog size because a bigger catalog means more products for the app to index, keep in sync, and serve filtered search and recommendation results for — all of which takes more ongoing work as your product count grows. ## Shopify Plus vs. non-Plus stores At small and mid-size catalogs, Shopify Plus stores are billed at a higher rate than standard Shopify stores on both the Basic and Professional plans. At larger catalog sizes, the rate is generally the same on both platforms. Open **Pricing** in the app to see the exact rate for your store's plan, platform, and current product count. Shopify Plus stores cost more to serve at smaller catalog sizes because: * **Data syncs more often.** Plus stores typically process a much higher volume of orders, so the app has more inventory and product changes to keep in sync to keep filtering and search accurate. * **Traffic is higher.** Plus stores tend to get significantly more shoppers using search and filters, which means handling many more requests to keep results fast. * **Support takes more time.** Plus stores are more likely to run additional apps, use heavily customized themes, and combine B2B/B2C storefronts, multi-market, multi-language, multi-currency, and custom metafields setups — all of which take more time to support properly. If you have questions about your store's specific rate, contact us at . ## How do I cancel or pause my subscription? Uninstalling the app from **Shopify Admin > Settings > Apps and sales channels** automatically cancels your subscription, with no extra steps needed. See [Disable app from theme](/getting-started/disable-app-from-theme.md) if you just want to temporarily hide the storefront widgets while keeping your configuration and subscription intact. If you don't need the app right now but want to keep your filter/search setup for later, contact us at instead of uninstalling — we'll temporarily turn off filtering and syncing and cancel your recurring monthly charge, while keeping your settings saved. Come back and pick a plan again whenever you're ready to turn everything back on. ## Can I get a refund if I don't want to use the app anymore? Yes — the app offers a 30-day money-back guarantee, and if you're charged after your trial ends and decide the app isn't for you, contact us at and we'll refund your most recent billing cycle. ## Related pages * [Getting Started](/getting-started/getting-started.md) * [Disable app from theme](/getting-started/disable-app-from-theme.md)