App pricing
Compare the Basic and Professional plans, how active products are counted, and why billing differs for Shopify vs Shopify Plus stores.
What this does
The app has two paid plans — Basic and Professional — plus a 14-day free trial with full feature access on either plan, no credit card restrictions beyond Shopify's own billing. Both plans can be billed monthly or annually, with a discount for annual billing.
Your monthly price depends on three things:
Which plan you're on — Professional costs more than Basic (see below for why).
How many active products your store has — larger catalogs cost more per month, in steps (see "Choosing your catalog size / price tier" below for why and how this works).
Whether your store is on Shopify Plus — at smaller catalog sizes, Shopify Plus stores pay more than standard Shopify stores (see below for why).
Pricing changes from time to time, so open Pricing in the app for your store's exact current rate rather than relying on figures from elsewhere. You can also see all plans on our pricing page.
Basic vs Professional
Both plans include the full filtering, search, and recommendation feature set — including Shopify Markets & Catalogs support and B2B catalogs & pricing. Professional adds a handful of specific upgrades, which is why it's priced higher than Basic at any given catalog size:
AI-Powered Search
–
✓
Scheduled sync
–
✓
Metafields
10
40
Analytics data retention
90 days
180 days
Priority Support
–
✓
Everything else (search, filters, all recommendation widgets, Shopify Markets, B2B, manual/webhook sync, standard support)
✓
✓
Need more than 40 metafields on Professional? Contact us at contact@globo.io to request a higher limit for your store.
Pricing scales with catalog size (see below) and also differs between standard Shopify and Shopify Plus (see "Shopify Plus vs. non-Plus stores" below). Open Pricing in the app to see the exact price for your store's plan, platform, and current product count.
How active products are counted
Each product counts as one active product, no matter how many variants it has (a shirt with 10 color/size combinations still counts as 1).
Only products published to your Online Store sales channel with a status of Active or Unlisted count toward your plan's limit — Draft and Archived products don't count, even if they're published to a channel.
If your store's active product count grows past what your current plan covers, the app's Pricing page shows a "Need to upgrade" notice, and you'll need to move to a plan that covers your current count to keep everything syncing normally.
Choosing your catalog size / price tier
On the Pricing page, use the Choose your product catalog size slider to see the price for your store's product count — larger catalogs cost more per month, in steps. This is also how you upgrade or downgrade: the app won't let you select a tier below your current active product count.
Price scales with catalog size because a bigger catalog means more products for the app to index, keep in sync, and serve filtered search and recommendation results for — all of which takes more ongoing work as your product count grows.
Shopify Plus vs. non-Plus stores
At small and mid-size catalogs, Shopify Plus stores are billed at a higher rate than standard Shopify stores on both the Basic and Professional plans. At larger catalog sizes, the rate is generally the same on both platforms. Open Pricing in the app to see the exact rate for your store's plan, platform, and current product count.
Shopify Plus stores cost more to serve at smaller catalog sizes because:
Data syncs more often. Plus stores typically process a much higher volume of orders, so the app has more inventory and product changes to keep in sync to keep filtering and search accurate.
Traffic is higher. Plus stores tend to get significantly more shoppers using search and filters, which means handling many more requests to keep results fast.
Support takes more time. Plus stores are more likely to run additional apps, use heavily customized themes, and combine B2B/B2C storefronts, multi-market, multi-language, multi-currency, and custom metafields setups — all of which take more time to support properly.
If you have questions about your store's specific rate, contact us at contact@globo.io.
How do I cancel or pause my subscription?
Uninstalling the app from Shopify Admin > Settings > Apps and sales channels automatically cancels your subscription, with no extra steps needed. See Disable app from theme if you just want to temporarily hide the storefront widgets while keeping your configuration and subscription intact.
If you don't need the app right now but want to keep your filter/search setup for later, contact us at contact@globo.io instead of uninstalling — we'll temporarily turn off filtering and syncing and cancel your recurring monthly charge, while keeping your settings saved. Come back and pick a plan again whenever you're ready to turn everything back on.
Can I get a refund if I don't want to use the app anymore?
Yes — the app offers a 30-day money-back guarantee, and if you're charged after your trial ends and decide the app isn't for you, contact us at contact@globo.io and we'll refund your most recent billing cycle.
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