Why is Pre-order not showing?

If the Pre-order button fails to display on your storefront, please review the following conditions:

✅ 1. Enable Pre-order Display

• Ensure that the pre-order status is set to enabled in the app settings.

📅 2. Check Start Condition

• The start date may not have been reached yet.

• OR the product quantity hasn’t met the condition to trigger pre-order status.

⏳ 3. Check End Condition

• The end date may have already passed, or

• The product may have exceeded the defined quantity limit for pre-orders.

⚙️ 4. Inventory Setup in Shopify

Make sure you've enabled for the out of stock variants.

“Continue selling when out of stock” (In Shopify Admin > Product Settings)

This allows pre-orders to be placed even when the item is out of stock.

💡 Note: If you've selected "Keep your product inventory setup" in overselling settings, the pre-order button will not appear unless the above checkbox is ticked.

🎨 5. Theme Integration

• Ensure the app is installed on the correct theme.

• After verifying, recheck the storefront on the theme where the app is integrated.

You can refer to the instructions on how to enable the embed theme here

📩 Need Help?

If you encounter any difficulties during setup, please don’t hesitate to reach out via chat or email us at [email protected]. We're always here to help!