Why won't a menu item open on mobile?
Tapping a parent item on mobile opens its submenu instead of the page. Here's how to change that.
Short answer
This is usually expected: when an item has a submenu, the first tap opens the submenu, otherwise shoppers could never reach it. What happens next depends on Trigger - Mobile.
Why it happens
- Click toggle — every tap opens or closes the submenu. The item never goes to its own link.
- Click — the first tap opens the submenu. Tapping the item again goes to its link.
How to fix it
Option A: change the trigger. Open the menu > Settings > Menu animation and set Trigger - Mobile to Click. Click Save, then Publish.
Option B: add the page inside the submenu. Keep Click toggle and add the parent page as the first link inside its submenu, for example “Shop all women”. Shoppers tap once to open the submenu, then tap that link.
The item has no submenu and still doesn't open
Check that the item has a Link. If it does, test on a default theme such as Dawn, and temporarily turn off custom scripts or other navigation apps to find a conflict. You can also contact us.
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