Where do contact form messages go?
Where messages sent from the menu's contact form are delivered, and what to check if none arrive.
Short answer
To your store’s customer email. The Contact form block uses Shopify’s own contact form, so messages arrive the same way as messages from your store’s contact page.
How to fix it
If no messages arrive:
- Check the address — it’s the customer email in Shopify admin > Settings > General > Store details.
- Check spam — look in your spam or junk folder.
- Test on the live store — send a test message from your live storefront, not from the app’s preview.
Was this helpful?
Thanks for your feedback! Tell us what was missing
Report an issue