Get help

Contact the Globo Mega Menu team by live chat, email or the Contact page, or hire an expert to build your menu.

How-to guide All plans 2 min read

Our team helps you for free with installation and basic customization. Live chat is the fastest way to reach us.

Click the chat bubble in the app, or Start live chat on the Home page.

Write to [email protected], or click Get email support on the Home page.

Click Contact in the app sidebar and send us a message.

Start a live chat

Live chat is open 24 hours a day, 7 days a week. Any button in the app that offers to contact us opens the live chat.

Open Contact

Click Contact in the app sidebar. The Contact us form opens.

In the app's menu in Shopify admin, click Contact.
Enter your email

In Email, enter the address where we should reply.
Add your collaborator request code

Enter your Collaborator request code (1) so our team can request access to your store’s apps and themes. Find this 4-digit code in Shopify admin > Settings > Users and permissions > Collaborators.

Enter your collaborator request code (1), then click Submit (2).
Describe the issue and submit

Fill in Subject and Message, then click Submit (2). All fields are required. When the message is sent, you see Message sent.

A paid service: our experts build a custom menu for you.

Open the request form

On the app Home page, click Request expert menu help.

Request expert menu help, at the top right of Home.
Describe the menu you want

Upload a screenshot of the kind of menu you want (.jpg, .png or .gif), enter a Reference website, and add any details that help the expert.

Add a screenshot, a reference website and the details, then click Hire.
Hire and approve the charge

Click Hire — the price is shown on the button. Approve the one-time charge on the Shopify confirmation page.

Ask Shopify Sidekick about your menus right in Shopify admin, for example why a menu doesn’t show. See Shopify Sidekick.

Was this helpful?